Field notes

Short pieces on in-app engagement: taps versus intention, first-open stories, event names that survive a quarter, onboarding drop-off, and reading a week of sessions.

These notes come out of reviews in Kuala Lumpur. They are not product announcements.

Team seated together while reviewing work

21 July 2026

Reading a week of sessions without drowning

Thirty sessions, or three days of traces, is enough to test an inventory. More is usually repetition, not wisdom.

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Small meeting to discuss a sequence of screens

8 June 2026

What onboarding drop-off usually is not

A steep leave after onboarding is often a permissions sheet, a store login, or a second identity prompt — not a verdict on the product’s purpose.

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Workshop table with notes during a naming discussion

19 May 2026

Names that a new teammate can still read

Event names rot when they describe a mood. A naming session in KL rewrote a clinic stepper so next quarter’s hire would not guess.

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Person at a desk with a laptop open to notes

4 April 2026

First-open is a poor engagement story

First-open tells you the app launched. It does not tell you whether anyone stayed with a task after the splash.

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Two people talking with a phone on the table

12 March 2026

A tap is not yet an intention

In-app engagement analytics goes wrong when every tap is treated as a decision. A grocery preview and a bag are different acts.

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