Client notes
These notes come from teams who booked a review or a session. They mention the actual work. None of them are star widgets.
Short notes
Lina, grocery app, Petaling Jaya — engagement measurement review
They sat with our add-to-bag event and showed it was firing on a preview screen. After that, the weekly conversation stopped treating a ghost tap as interest. I still wish the findings had included a second store listing; we had to book that separately.
Hafiz, community bus times, Klang — event naming session
Priya made us point at the live screen before we kept a name. route_saved had been firing when someone opened the favourite list, not when they saved. The half day felt abrupt at the end — eighty events is a lot — but the one-page rule is still on the wall.
Mei Ling, clinic appointments, Johor Bahru — launch-week observation
The daily notes arrived before six. On Wednesday they caught a double-fire after the confirmation sheet. Friday recap was calm. I would have liked a Bahasa Malaysia version of the recap; we translated it ourselves overnight.
Daniel, staff rostering, KL Sentral — cohort reading
Five mornings was the right length. The midweek extract showed people opening the roster then leaving from the conflict screen, which our single curve had flattened into “low retention.” Daniel is still arguing with finance about what to do next; that part was never in scope.
Two longer accounts
The preview that looked like hunger
A Klang Valley grocery team arrived with a tidy weekly chart and a disagreement about whether people were browsing or buying. During inventory week Aisha marked add_to_bag against three screens: the product card, a dietary-filter preview, and the bag itself. Wei Jie watched twenty-eight sessions. In eleven of them the event fired when a person compared two oils and never reached the bag. The findings note used those eleven paths, with faces and addresses removed. The readout was uncomfortable in the useful way: the product manager had been celebrating a number that described curiosity, not a bag. They later booked a naming session so preview_opened and bag_added could no longer share a life.
A navigation change on a Thursday night
A Johor clinic shipped a new appointment stepper on a Thursday. Launch-week observation had been booked with names frozen on Tuesday. Thursday evening the stepper grew an extra “confirm clinic” sheet that reused appt_confirmed. Wei Jie’s Friday morning note said the observation could not continue under the old names. They paused, re-quoted a two-day extension, and the recap treated Thursday and Friday as different recording worlds. The team did not love the pause. They did like that the recap refused to blend the two days into one engagement story.